Refund policy

Effective October 21, 2026

The Rate Reset and the New-Client Price Builder are digital products: tools that open in your web browser on a phone, tablet or computer, available as soon as your payment goes through. Nothing ships, and there is nothing to send back.

The 30 day guarantee

If The Rate Reset or the New-Client Price Builder is not right for you, email support@theratereset.com within 30 days of your purchase and we will refund the full amount you paid.

This covers both products, together or separately: The Rate Reset ($149 USD) and the New-Client Price Builder ($39 USD).

There are no conditions on this. You do not have to explain why, and you do not have to prove you used it.

How to ask for a refund

Email support@theratereset.com from the address you used at checkout and include your order number. That is the whole process.

We reply within two business days. The refund goes back to the card or account you paid with. How long it takes to appear is up to your bank, usually 5 to 10 business days.

If you have lost the order number, email us anyway and tell us roughly when you bought. We will find it.

Want this policy in writing? Email support@theratereset.com and we will send you a copy.

Your rights if something is actually wrong with the product

The guarantee above is something we offer voluntarily. It sits on top of your legal rights; it does not replace them.

Under Austrian law we owe you a two year statutory warranty on digital content and services, and for the first year of it the law assumes any defect was there from the start unless we show otherwise. If what you bought does not match how we described it, is missing part of what was promised, or will not open, that is a warranty matter and not a goodwill matter. Tell us and we will fix it or refund it.

Nothing in this policy limits any right you have under the mandatory consumer protection law of the place you live.

Chargebacks

If something has gone wrong, email us first. A refund from us is faster than a chargeback from your bank.

The Rate Reset is a trading name of Emanuel Chereji, Hofmannsthalweg 20/1/4, 4030 Linz, Austria. Full business details are in our Legal Notice.